Measuring Program Impact for a Multi-Vendor Health Management Strategy

In 2016, CoreCivic revised their health management strategy. In 2017, they launched a comprehensive well-being vendor and thoughtfully added several new partners and initiatives to ensure their program engages their population through meaningful activities that reduce healthcare costs. CoreCivic is faced with sharing the value of these services to their leadership through demonstrated metrics on the right engagement, clinical and quality outcomes and managing healthcare costs. Key areas of focus are diabetes management, preventive utilization and ER misuse. Together, with their vendor partners, CoreCivic has created a metric dashboard to monitor their vendor partners and quantify the impact to their population. The dashboard is derived of metrics from many vendor partners and a deep analysis to understand how claim cost is impacted and what savings are realized. CoreCivic and their vendor partners will share their strategic journey as well as the detail behind finding the right metrics to demonstrate their success. After completing this session, participants will be able to: (1) Discuss meaningful engagement metrics to highlight key areas of utilization for health management programs; (2) Employ strategies to assess the clinical effectiveness of programs for diabetes management, physical activity and programs that focus on positive healthcare utilization; and (3) Evaluate methods to ascertain ROI specific to claims savings based on population engaged in wellbeing programs.