Nicole VanderHorst

Nicole VanderHorst, MA, is a principal research consultant with the talent and organizational performance department of Kaiser Permanente. She provides consulting and research support to managers throughout KP for internal and external customer service assessments, evaluations of change efforts, and a variety of other organizational performance topics. Nicole’s experiences include survey research (e.g., attitude assessment, evaluation, needs assessment) including assessment of key HR initiatives, performance management systems, and diversity efforts (including culturally responsive health care). Additionally, she has knowledge and experience in assessing and evaluating KP’s National Healthy Workforce programs through quantitative and qualitative research methods. Nicole has a master's degree in organizational psychology from Claremont Graduate University.