Rethinking Disease Management to Engage a Diverse Workforce

Even leading health systems are not immune to the rise of employee healthcare costs. With a large and diverse workforce, from neurosurgeons to janitorial staff, engaging the right people with the right resources at the right time presented a significant challenge for University of Maryland Medical System (UMMS). After seeing the success of digital health coaching in their patient population, UMMS saw an opportunity to engage high and emerging risk employees to improve health outcomes. In 2018, UMMS decided to expand their programming and cover the “swiss army knife” of their patient support toolkit as an employee benefit. This session will share UMMS’ experience and results using digital health coaching to engage employees with personalized, one-on-one support on their schedule. Particular attention will be given to implementation barriers and lessons learned, as well as efficiencies created by adopting a more individualized approach to address social determinants of health. After completing this session, participants will be able to: (1) Apply engagement best practices across diverse populations, (2) Activate workers who aren’t engaging with current resources due to Social Determinant Barriers, and (3) Demonstrate the value of a platform that operates across multiple chronic conditions and supports employees on their schedule.