Care: Evolution from "Soft" Science to Business Driver

In alignment with Shell’s core values, Shell Health has developed its strategy focused on Human Performance and Care (HP&C). The overarching goal is to optimize individual, team and organizational performances through an intentional lens of care in collaboration with businesses across Shell. In recent years, Shell has introduced programs, tools and assessments focused on care, psychological capital and psychological safety and analyzed the impact of these concepts on business drivers. Together with one of their key business partners, Shell and Kintla will present their work on Care for People, psychological capital and psychological safety across various businesses within Shell. Business outcomes to be presented include safety, productivity and retention. After completing this session, participants will be able to: (1) Define psychological safety and psychological capital, and their effects on business outcomes, (2) Describe interventions focused on care, psychological capital and psychological safety used across Shell, and (3) Understand the plausibility and pathways of the results presented with regard to these concepts and business outcomes.