Workforce Health and Well-Being: Measuring What Matters through Collaboration

Kaiser Permanente’s mission and vision point to improving total health of our KP communities, members and workforce. We have developed an enterprise-wide approach through inter-organizational collaboration to workforce well-being, which includes six key areas: Physical Health and Safety; Mental Health and Wellness; Healthy Relationships; Community Involvement; Career Wellness; and Financial Wellness. That is what matters; it is incumbent on us to measure it, yet we historically have not had such a measure. The KP Health and Well-Being Survey (HWBS) was tested with a subset of the KP workforce in 2018 to determine the feasibility and utility of the measure. We will review the results, including comparison to benchmarks, feedback from employees on the content and process and differences across employee socio-demographic factors. We will also show how we are linking subjective well-being to our Culture of Health Index as well as with performance on metrics of workplace safety and attendance. After completing this session, participants will be able to: (1) Understand Kaiser Permanente’s vision and strategy for building a culture of health and well-being within the organization; (2) Learn how Kaiser Permanente has developed a subjective well-being assessment for measuring the health and well-being of the KP workforce and comparisons across sociodemographic factors and external benchmarks; and (3) Apply the learnings to their own organizations’ efforts to build, enhance, and/or measure health and well-being.